Return & Refund Policy

At ZORVAY, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns
You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

2. Non-Returnable Items
Some items cannot be returned, including:

• Personal care products

• Sale or clearance items

• Gift cards

3. Refunds
Once we receive and inspect your return:

• We will notify you of the approval or rejection

• Approved refunds will be processed within 5–10 business days

4. Shipping Costs

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

5. Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

6. Exchanges
We only replace items if they are defective or damaged.

7. Contact Us
For return requests, contact: support@zorvay.com